Contract specialist, Incident Manager

Tariful pe oră: Doar pentru membri

Disponibilitate: Doar pentru membri

Disponibilitate de a călători: La domiciliu

Statut profesional: Angajat

Ultima actualizare: 22 Feb. 2025

Experiența totală de muncă:

Cunoștințe lingvistice: Engleză, Arabă, Română,

Performanță personală

1. Efficient Incident Management: Led the rapid identification, escalation, and resolution of high-priority incidents, minimizing downtime and ensuring a seamless experience for users and clients. 2. Cross-Functional Collaboration: Worked closely with engineering, operations, and support teams to coordinate responses, ensuring incidents were handled swiftly and effectively. 3. Incident Trend Analysis: Identified recurring incidents and implemented proactive measures to prevent future occurrences, improving overall system stability. 4. Contract Negotiation: Successfully negotiated and managed high-value contracts, ensuring favorable terms for Microsoft while maintaining strong relationships with vendors and clients. 5. Compliance and Risk Mitigation: Ensured contracts met regulatory and legal requirements, effectively mitigating potential risks to the company. 6. Process Optimization: Improved incident response workflows and contract management processes, leading to increased efficiency and faster resolution times. 7. Stakeholder Communication: Provided clear and timely updates to key stakeholders, ensuring transparency and confidence during incidents and contract negotiations. 8. Training and Mentorship: Guided junior staff in incident management best practices and contract review processes, enhancing team capabilities.

Aptitudini