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On behalf of our client, a leading pharmaceutical company, we are currently seeking an Interim ServiceNow Product Specialist.


Key Responsibilities:

• Facilitate collaborative design sessions with stakeholders to define standards that enhance ServiceNow (SNOW) usage, reduce architectural complexity, and ensure value delivery through a strong product vision and a prioritized, outcome-driven backlog.

• Solve complex problems using a human-centered design approach, leveraging user research to enhance service management and optimize the usability of workflows.

• Work closely with developers, solution architects, product managers, and fellow designers to improve interfaces and workflow experiences, using wireframes and prototypes to quickly bring ideas to life.

• Coordinate and lead design critique sessions to gather input and help digital product teams define performance goals, user signals, and metrics for ongoing optimization.

• Bridge communication between technical teams and business stakeholders, advising on solution designs that align with overall business strategy.

• Contribute to “Train-the-Trainer” initiatives, empowering citizen developers through ServiceNow App Engine training while maintaining high standards for digital product quality and ensuring awareness of accessibility and compliance standards.

• Advocate for strong product design practices within the company and the broader design community, and support product launches to drive adoption and user engagement.


Your Background:

• A Bachelor’s and/or Master’s degree in Computer Science, Software Engineering, or a related technical field.

• Proven experience working as a product designer with the ServiceNow platform, specifically with App Engine and related modules.

• Background in IT service management solutions (e.g., ICT integration) and automation of business processes.

• Deep knowledge of best practices in IT product architecture and design.

• Strong grasp of usability principles and design techniques.

• Familiarity with UX methods such as ideation and storyboarding.

• Excellent communication, storytelling, and presentation skills.

• Hands-on experience in multidisciplinary, collaborative teams, including direct cooperation with development teams on large-scale implementation projects.

• Demonstrated success working in fast-paced agile or Scrum environments.

• Solid understanding of the software development lifecycle.

• Strong written and spoken communication skills.

• Proficiency in English, both verbal and written.

• Strong conceptual thinking and the ability to analyse, solve problems, and make sound decisions.

• Comfortable working with individuals from diverse cultural and professional backgrounds.


Does this mandate sound just right for you and can you meet the required parameters? Then we look forward to receiving your current profile and information on your current availability in terms of time and location.

We greatly appreciate the trust you have placed in us with your application. As we receive numerous applications via various channels every day, we would ask for your understanding if we do not respond immediately. We check every application with the utmost care.

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