Manager servicii si proiecte IT

Performanță personală

With over 11 years in the IT industry, I specialize in overseeing Service Operations and Projects, with a desire to manage both interpersonal dynamics and data-driven analytics. Passionate about driving customer success and committed to personal growth, presently engaged in learning Software Development and actively exploring various opportunities to apply my IT services expertise. 10 years experience in large international IT service companies: - 6 years of Service Operations Management for cross-platform services (IaaS, Cloud, SAP, Web-App) and cross-industry customers (manufacturing, automotive, healthcare, finance, etc) - 2 years of Project Management for various projects (agile DevOps project for automated warehousing solution, Web-App SQL project for data analysis and reporting, Excel & PowerBI project for SLA reporting) - 1 year of Leadership for a Change Management team, growing an estimated 30% in size and offerings - 1 year of Customer Support in Ordering and Change Management for DACH customers Skills: - Service Management - Problem Solving - MS 365 & Google Suites - ITIL, Agile & Scrum - Service Now, JIRA, Confluence - Reporting and Analysis - Team Leadership - Communication with both technical and executive stakeholders - Fluent in English and German

Aptitudini

IT service management (ITSM)10 ITIL10 Microsoft Office 36510 Service-level-management (SLA)8 Analiza datelor4 Management de proiect - consultanță software2 Managementul schimbării8 Leader de proiect / echipă1 HTML51 CSS (Cascading Style Sheet)1